Lemongrass Thai Massage & Spa at 155 Commercial Road, South Yarra is a local massage shop in South Yarra, a couple of minutes away from the Prahran Market. Read info and graphs from TNT Reviews. Read real reviews on
The Naked Truth
Communication and customer interaction
- Staff generally respond well to inquiries and bookings, with some reviewers noting effective communication.
- Reports of unsolicited follow-up communication from the venue for promoting new providers.
Venue location, accessibility, atmosphere and cleanliness
- Located on a busy road with significant car and foot traffic; parking options are limited.
- The venue is described as old with a basic fitout over two floors, with some rooms noted as dark and featuring LED lighting.
- Overall cleanliness is mentioned positively.
Facilities and amenities
- Offers basic facilities including private rooms and a shower, but lacks a discrete entry and exit.
- Privacy levels vary, with some rooms having limited soundproofing.
- Quality of towels and massage oils is generally acceptable, with some reviewers noting cleanliness during sessions.
Providers
- A mix of ethnicities including Vietnamese and Chinese.
- Age ranges for providers typically span from late 20s to early 50s.
- General consistency in personal hygiene is reported.
Services and experience
- Standard service includes massage, extras can include hand relief, body slides and oral services. Full service is sporadically reported.
- Engagement levels from providers vary, with some being described as enthusiastic while others are noted for being more mechanical.
- Flexibility in services is reported, with some providers accommodating specific requests while others have stricter routines and limits.
Pricing and extras
- Typical entry costs range from $50 for 30 mintues to $85 for 1 hour.
- Extras are often priced between $50 and $200.
- Reports of unexpected charges are minimal, with most transactions straightforward.
Service flow and timing
- Wait times for walk-ins can vary, with some reviewers experiencing delays due to busy periods.
- Sessions are generally honored on time, although some reports mention interruptions during services.
- Service durations are mostly consistent, with few instances of sessions being cut short.
Overall customer experience
- Noticeable noise levels from outside traffic and other rooms have been reported.
- Generic background music is utilized.
- English proficiency among staff and providers varies, with some using translation apps to improve communication.
- Reviewers express mixed sentiments about returning.
Quotes
- "They lock the door when there's only 1 ML working or both are busy. So you might get stuck on a busy street having to ring the bell and wait."
- "Shop is on a busy road, lots of car and foot traffic, unsure if there is a rear entrance. Shop is old with a basic fitout over two floors."
- "it was hard which is exactly what I want, really twisted me up and made me wince and yelp. I often need a good massage so I was glad to receive it."
- "Started out with regulation massage - quite good actually."
- "This venue is affordable and the good service is always good."